Support
Frequently Asked Questions
Everything you need to know about Eduscenario. Can't find what you're looking for? Contact us.
General Questions
QWhat is Eduscenario?
Eduscenario is an AI-powered tool designed for educational role-playing scenarios. These chatbots take on specific roles like a virtual patient, laboratory technician, or customer to create learnable and interactive simulations.
QHow does the chatbot work?
Our chatbots are powered by leading AI language models and are pre-programmed to follow specific role-playing scenarios. Eduscenario supports multiple AI providers, so the experience may vary depending on the model your institution uses. You can engage with them by asking questions and interacting within the given scenario. The educator in charge decides what this scenario is.
QCan I ask the chatbot general educational questions?
Yes, but it is not recommended to do so as Eduscenario is not designed as a tutoring tool. It is specifically instructed to provide scenario-based learning where the AI stays in character as a role-playing entity. While the model may be able to answer your question, there is no guarantee that this is the correct answer and meaningful to you.
QCan I use the chatbot for real medical or scientific advice?
No. The chatbots are not real experts and should never be used for real-world medical, scientific, or legal advice. All interactions are fictional and purely for educational purposes.
Privacy & Data
QIs my data private?
Eduscenario stores each conversation and processes it through a third-party AI provider. The specific provider depends on your institution's configuration. Be mindful of what you share and please do NOT enter private information.
QCan I use Eduscenario anonymously?
Yes. Eduscenario only requires a username and password to register — no email address or personal name is needed. As long as you choose a username that doesn't identify you, your account remains anonymous. However, if you enter personal information in the chat, it will still be processed by the AI provider. To stay anonymous, avoid sharing personal details in your conversations.
QWill my chats be shared or published?
No, Eduscenario does not publish or share your conversations. However, the AI provider may use anonymized data to improve its models, depending on the provider's terms of service.
QCan I delete my account?
Yes. On your profile page you can permanently delete your account. You will be asked to re-enter your password, type your email to confirm, and acknowledge that the action cannot be undone. After deletion you are signed out of every device and can never sign in with that account again.
Usage & Limitations
QCan the chatbot give me real-life instructions?
No. The chatbot provides simulated scenarios only. It does not offer real instructions for experiments, medical procedures, or any professional field. Always refer to your teacher or official sources for real guidance.
QIs everything the chatbot says accurate?
Not necessarily. AI chatbots can generate incorrect and/or biased information. The responses are designed for role-playing purposes and should not be taken as factual.
QWhat kind of scenarios can I use Eduscenario for?
Eduscenario supports any variety of role-playing experiences where a user interacts with a programmable virtual agent. This can be for example a virtual patient, virtual customer or any person a student can practice interacting with.
QCan I create my own scenarios?
Yes, if you are an educator that wants to offer AI-chatbots, you can definitely create your own scenarios. This requires prompt engineering. Feel free to reach out to us so we can help you create scenarios tailored to your education. If you are a learner that wants to practice with the scenarios, there is no need to create your own scenarios as that would defeat the purpose;-)
Pricing & Access
QHow much does Eduscenario cost?
Pricing depends on the size of your institution and expected usage. Request access through our website and we will send you a tailored quote.
QIs there a free trial?
Yes. We have a demo environment you can request access to. If you want to test it with your own scenarios and students, reach out and we can set up a trial for your institution.
QHow do I get access for my institution?
Request access on our homepage or email us at info@eduscenar.io. We will set up a dedicated space for your institution, usually within a few days.
Technical & Support
QDo I need an account to use Eduscenario?
Yes, you need to create an account to use Eduscenario. Account creation is required and only requires a username and password - no email address or personal name is needed. This ensures your conversations are securely linked to your account and allows you to access your chat history.
QWho do I contact for support?
If you experience any issues or want to offer your own Eduscenarios, contact us by emailing to info@eduscenar.io.
Still have questions?
Contact Us